Which session queue is NOT available from the on-demand queue?

The session queue that is not available from the on-demand queue is Individual. In the context of session queues, options like Retail, Business, and Lender typically correspond to broader classifications that cater to various customer needs and service processes. These queues are designed to handle a significant volume of customer interactions efficiently, aligning with business or retail operations that require structured processing.

On the other hand, the Individual queue suggests a more personal and perhaps less formal interaction that might not fit into the systematic processing approaches characteristic of on-demand customer service models. By not being available in the on-demand queue, this indicates a focus on more standardized interactions in the other types, which benefit from predefined protocols for handling requests, whereas "Individual" interactions may demand more personalized and less scripted engagement. Thus, it reflects the structure and purpose of different service offerings within the platform.